Return and Refund Policy

All users of this website agree that their access to and use of this website are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user’s own risk. These terms and conditions are subject to change at any time without prior notice. Any changes will be reflected on the Terms and Conditions page of the www.dmestorenowcom website.

Shipping Terms
Return Policy
Order Refusal Policy
Cancellation Policy
Warranty Policy
Terms of Use
Liability Disclaimer
Health and Medical Disclaimer
Trademarks Disclaimer

1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label. The cost of return shipping label will be deducted from the refund amount.
4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
5. Return orders are subject to a 20% restocking fee, which will be credited as reward dollars (equivalent to store credit) and can be used for future purchases with us.
6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit of the remaining balance will be applied to your original method of payment after issuing 20% of the total amount as reward dollars in your account.
8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

1. All hygienic items.
2. Opened personal care items.
3. Anything opened, used, or tried on.
4. All customized items.
5. Besides these, items that have the “non-returnable” phrase or the image on the website as shown below:
   

“This item cannot be returned or exchanged once they are opened due to hygienic reasons”

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product.

You can Submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

• Log in to your account
• Go to the order history
• Click on return order
• Fill the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

For faster processing, please email us the Return Tracking Number.

Please allow 3 to 4 weeks to process the returns. Once is the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

1. 20% restocking fees will be credited as reward dollars (equivalent to store credit). The Balance amount will be credited to the original method of payment.
2. Outbound shipping cost is non-refundable.
3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

Warranty Policy: 

Please be aware that many product warranties do not provide coverage outside of the United States, and some products may not be exported under any circumstances due to manufacturer restrictions or U.S. Law. We make no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.

Legal requirements compel us to advise you to review our terms of usage that will govern the use of our site for purchase of goods. In accessing, browsing, and using this site, you have acknowledged that you have read, understand, and agree to be bound to these terms.

All information contained within this site including but not limited to all images, graphics, writings, and other materials that appear within is the sole property of DME StoreNow, its subsidiaries, and affiliates, or their respective owners. This site and its contents are provided on an "As Is" basis by us. Prices and availability are subject to change without notice.

At no time shall DME StoreNow be held liable for special, indirect, exemplary, consequential damages, or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the contents of this site.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product.

The information provided on this website is provided for informational purposes only and should not be used to diagnose or treat a health problem or disease. Information provided at and by DME StoreNow is not a substitute for professional medical care. If you have a medical concern or suspect you have a health problem you should consult your primary doctor or specialist.

We make no claim of ownership to the trademarks of any manufacturer whose products and/or information are presented by us, or for any publisher, publication or advertiser mentioned on www.dmestorenow.com

We continues to work hard every day to make our health & wellness website and products accessible to users of all abilities. We regularly update our website to ensure our pages are accessible by users using assistive technologies. We thank all our users for their patience and hope that we are able to deliver a smooth and enjoyable shopping experience by continuously working to improve our site